Frequently Asked Questions

Everything you need to know about your Hull FC gear and orders.

How long does shipping take for official Hull FC merchandise?

Standard UK delivery typically takes 3-5 working days. Express options are available at checkout for supporters who need their kits sooner.

Can I return a personalized jersey?

Unfortunately, items that have been personalized with custom names or numbers cannot be returned or exchanged unless there is a manufacturing fault.

Do you offer international shipping for fans abroad?

Yes, we ship Hull FC merchandise worldwide. Delivery times and rates vary by destination and will be calculated during the checkout process.

How should I care for my replica match kit?

To preserve the quality of the fabric and crest, we recommend washing your kit inside out at 30°C and avoiding the use of a tumble dryer.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I click and collect my order from the MKM Stadium?

Yes, we offer a free Click & Collect service. You will receive an email notification as soon as your order is ready for pickup at the official club shop.